📚 Shipping & Ordering

• How long does delivery take?
We ship worldwide. Delivery usually takes 5-7 business days, depending on the destination.

• What are the shipping costs?
Shipping is always free, regardless of the destination. The price you see is the final price, including shipping.

• Do you ship internationally?
Yes, we ship to all EU countries and worldwide.

• How can I track my order?
After dispatch, you will receive an email with a Track & Trace code so you can easily track your package.

• Which payment methods do you accept?
We accept Ideal, Klarna, Visa, Paypall, Mastercard, and other common EU payment methods.

🔁 Returns & Customer Service

• Can I return my order?
Yes. Products in their original packaging can be returned within 90 days without giving any reason. You will receive a full refund of the purchase price.

• How quickly will my return be processed?
Send us your Track & Trace details within 90 days. We process returns within 12 hours, initiate the refund within 1 business day, and the amount is usually back in your account within 5–10 business days (including the original shipping costs). Please note: return shipping costs are at your own expense.

• What if my order arrives damaged?
Please contact us immediately at info@livinggrounded.eu and we will arrange a quick and efficient solution.

• Can I cancel or change my order?
Yes, as long as the order has not yet been shipped. Please contact us as soon as possible to make changes or cancellations.

• How quickly do you respond to questions or complaints?
Our team is available 7 days a week via email and we aim to respond within 8 hours.