Privacy Policy – Living Grounded
Last updated: 15 June 2025
This Privacy Policy describes how Living Grounded (“the Site”, “we”, “us” or “our”) collects, uses and discloses your personal data when you visit, use, or make a purchase from livinggrounded.eu (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”).
References to “you” and “your” in this Privacy Policy mean you as a user of the Services, whether you are a customer, website visitor, or another individual whose data we have collected.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on the Site, adjust the “Last updated” date, and follow all procedures required under applicable law.
How We Collect and Use Personal Data
To provide the Services, we collect personal data from different sources. The type of data we collect and use depends on how you interact with us.
In addition to the purposes specifically described below, we may use your data to:
-
communicate with you,
-
provide or improve the Services,
-
comply with legal obligations,
-
enforce our Terms of Service,
-
protect our rights and the rights of users.
Personal Data We Collect
Information you provide directly
Through our Services, we may collect:
-
Contact details: your name, (delivery) address, phone number, and e-mail address.
-
Order details: name, billing/delivery address, payment confirmation, e-mail, and phone number.
-
Account details: username, password, security questions.
-
Customer service data: information you include in communications (e.g. chat, e-mail).
Information we collect automatically
We automatically collect certain data about your interactions with the Services (“Usage Data”) using cookies, pixels or similar technologies. This may include device type, browser, network connection, IP address, and interactions with our Site.
Information from third parties
We may receive information from:
-
Service providers supporting our Site (e.g. Shopify).
-
Payment processors facilitating transactions.
-
Partners collecting tracking data through cookies, pixels or SDKs.
All third-party data is treated in accordance with this Privacy Policy.
How We Use Personal Data
-
Providing products and services: to process payments, orders, shipping confirmations, returns, account management, deliveries and exchanges.
-
Marketing and advertising: to send promotional communications by e-mail, SMS, post, or display ads tailored to your usage. For residents of the EEA, this is based on our legitimate interest under Art. 6(1)(f) GDPR.
-
Security and fraud prevention: to detect and prevent fraud or misuse. Also based on legitimate interest under Art. 6(1)(f) GDPR.
-
Communication and service improvement: to provide support and improve our Services, also based on legitimate interest under Art. 6(1)(f) GDPR.
Cookies
We use cookies on the Site to support shopping functionality as described in Shopify’s cookie policy. Cookies remember your actions and preferences, provide analytics, and help us understand user interactions (legitimate interest for optimization). Third parties may place cookies for personalized advertising.
Most browsers accept cookies by default; you can delete or block them in your browser settings. This may affect the functionality of the Site.
Disclosure of Personal Data
We may share your personal data with:
-
Vendors or service providers (IT, payment, data analysis, support, hosting, fulfillment, shipping).
-
Marketing partners for advertising or promotions (subject to their policies).
-
Third parties at your request or with your consent (e.g. social media login, external shipping).
-
Affiliates or group companies supporting our operations.
-
In case of a business sale, legal obligations, or to protect rights.
We disclose the following categories of data: identification and order data, commercial information, internet activity and geolocation (IP addresses).
We do not use or share sensitive personal data.
Third-Party Websites and Links
Our Site may contain links to external websites. We are not responsible for their privacy practices. Information you share on such platforms is publicly visible and subject to their own policies.
Children’s Data
The Services are not intended for use by children. We do not knowingly collect personal data from anyone under 16. Parents/guardians may contact us to request deletion.
Security and Retention
We take appropriate technical and organizational measures, but security cannot be guaranteed. During transmission, data may not be secure; do not share sensitive data via insecure channels.
Retention depends on legal requirements, support needs, or disputes. After expiry, data is deleted or anonymized.
Your Rights
Depending on where you live, you may have rights to:
-
access, delete or correct your data,
-
restrict or transfer data,
-
object to data sharing or targeted advertising,
-
withdraw consent,
-
lodge a complaint with a supervisory authority,
-
appeal decisions.
You can exercise these rights via the Site or by e-mail. We will respond within the legal time frame. If we deny a request, you may object. We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about our data processing, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority (for the EEA: Autoriteit Persoonsgegevens).
International Users
Your data may be transferred, stored, and processed outside your country of residence. For transfers outside Europe, we use EU Standard Contractual Clauses or equivalent mechanisms, unless the country ensures adequate protection.
Contact
For questions about privacy, please contact us at:
📧 info@livinggrounded.eu
📮 Van Dijckstraat 10, 3117WV Schiedam, The Netherlands
We are the data controller responsible for your personal data.
Sold Out
Sold Out
