Return Policy

🔄 Return Policy – Living Grounded

At Living Grounded, your satisfaction comes first. Our return policy is clear, simple, and customer-friendly:

1. ⭐ 90-Day Money-Back Guarantee
   You have 90 days from the date of delivery to return your purchase no questions asked. Items must be unused and returned in their original packaging.

2. 📨 Register Your Return & Provide Tracking
   Send your order number and tracking details to info@livinggrounded.eu within 90 days. This allows us to track your return and process it quickly.

3. ⏱ Return Processing Within 12 Hours
   Once we receive your tracking code, we process your return within 12 hours.

4. 💸 Refund in Two Steps

• Within 1 business day after processing, we initiate your refund through Shopify Payments.

• Depending on your bank, it may take 5–10 business days before the funds appear in your account.
  ⚠️ Please note: return shipping costs are your responsibility, but we always refund the full original order amount (including shipping).

5. 📦 Return Address
   Ir. Schiffstraat 290
   7521BS Enschede
   The Netherlands

6. 🛠 What You Can Expect From Us
   Clear communication, transparent updates, and personal service — always fair, with no surprises.

✉️ Customer Service
Our support team is available 7 days a week via email at info@livinggrounded.eu, and we aim to respond within 12 hours.